Understanding Unauthorized Repair Charges in Illinois: Protecting Your Wallet and Your Rights Few things are as frustrating as taking your vehicle, appliance, or even your home in for repair, only to be hit with a bill far exceeding the estimate, for work you never authorized. In Illinois, consumers are not powerless against such deceptive practices. The law provides significant protections, and knowing your rights is the first step toward reclaiming what's rightfully yours. The Legal Framework: How Illinois Protects Consumers At the heart of consumer protection in Illinois lies the Illinois Consumer Fraud and Deceptive Business Practices Act (ICFA) . This powerful statute broadly prohibits unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce. When it comes to repair services, the ICFA, along with specific regulations like the Automotive Repair Act , provides a robust shield for consumers. ...