Understanding Billing Errors and Your Consumer Rights in Tennessee Navigating a billing error can feel like a labyrinth, especially when you're facing large corporations or complex service providers. In Tennessee, consumers have robust protections under both federal and state law, designed to ensure fairness and prevent deceptive practices. This article will break down what constitutes a billing error, your rights, the steps you should take, and potential remedies available to you if a company fails to correct their mistake. What Exactly is a Billing Error? A "billing error" isn't just a simple mistake on your statement. While that's certainly part of it, the law defines it more broadly. 🧾 Charges for goods or services you didn't accept or that weren't delivered as agreed. 🧾 Charges for which you request clarification or proof of purchase. 🧾 Incorrect dollar amounts on legitimate transactions. 🧾 Unauthorized charges (fraudulent charges ...